SHOP GUIDE
About delivery method
- Japan
- Nationwide flat rate of 660 yen (Sagawa Express, Yamato Transport)
Free shipping for purchases over ¥20,000
- If paying by credit card or PayPal
- We will ship the item via Sagawa Express. The product price plus shipping fee is 660 yen (tax included).
- (Free shipping for purchases over ¥20,000 (tax included))
- **In the case of the above payment methods, payment is confirmed at the time of ordering the product, and the withdrawal will be made within the period specified by the credit card company you use.**
- Delivery date The expected shipping date will be listed on the product page. (Excluding Saturdays, Sundays, and holidays)
Products not listed will usually be shipped within 2 business days, excluding weekends and holidays.
Returns/Refunds
- Returns Policy
- **Your order will be considered complete when you click the "Confirm Order" button. We cannot accept cancellations of orders after they have been completed.**
- Special Terms and Conditions for Returns
- We do not accept returns unless the product is defective. We will only accept returns in the case of defective products, and if the item is in stock at the store, we will exchange it for a new one.
- Please contact us within 7 days of receiving the product. Please note that we cannot accept returns or exchanges in the following cases:
- 1) Returns due to customer convenience
- 2) SALE,VINTAGE products
- 3) Returns without prior notice, or products that have been delivered more than 7 days ago
- 4) Worn or washed items
- -Please note that due to the nature of viewing on a computer or smartphone, the product images may differ slightly from the actual colors.
- ・There may be slight errors in the size indication.
- About VINTAGE products
- Some items may have scratches or stains, but please understand that this is due to aging. When ordering, please understand that returns and exchanges are not possible.
INTERNATIONAL
- INTERNATIONAL CUSTOMERS
- Please read and accept the Customs Policy below before you place your order- shipping time estimations do not include any time possibly spent in customs
- Shipping
- All Online Orders Ship by EMS from Tokyo.
- **Please note we cannot ship to a POBox.**
- Customs Policy:
- Payment of any duty and import tax is the responsibility of the recipient which are collected at the time of delivery.
- These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control.
- We are not able to estimate these fees as they vary from country to country.
- The best way to calculate the costs is by contacting your local carrier/customs office.
- **If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund**
- **The customer is responsible for paying for shipping costs for returning any item/s. shipping costs are non-refundable.** **Once an order ship and is in transit it is not possible to cancel the order**
- LOST PACKAGES:
- Unfortunately, we are not responsible for packages that may become lost in transit.
- It is the responsibility of the receiver to locate packages.
- We will, however, do everything in our power to assist you.
- For further questions contact us at info@mosaicoffice.com
- Thank you!