Shipping policy

日本国内

全国一律660円（佐川急便・ヤマト運輸）
1回のお買い物が¥20,000以上は送料無料

配送方法

ヤマト運輸または佐川急便で発送致します。商品代金＋送料一律660円（税込）

※上記決済の場合、商品注文時点でお支払いが確定し、引き落としについてはお客様がご利用のクレジットカード会社が定める期間となります。

引き渡し時期

商品については商品ページに発送予定日を記載致します（土日祝日を除く）。

記載がないものは土日祝を除き2日以内に発送致します。

INTERNATIONAL

INTERNATIONAL CUSTOMERS

Please read and accept the Customs Policy below before placing your order. Shipping time estimations do not include any time possibly spent in customs.

Shipping

All online orders ship by EMS from Tokyo.

※Please note we cannot ship to a P.O. Box.

Customs Policy

Payment of any duty and import tax is the responsibility of the recipient and is collected at the time of delivery.

These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control.

We are not able to estimate these fees as they vary from country to country.

The best way to calculate the costs is by contacting your local carrier/customs office.

If the recipient refuses delivery of their order due to a customs charge, the package will be considered abandoned and disposed of by the shipping carrier. Therefore, your order is not eligible for a refund.

The customer is responsible for paying for return shipping costs. Shipping costs are non-refundable. Once an order is shipped and in transit, it cannot be canceled.

LOST PACKAGES

Unfortunately, we are not responsible for packages that may become lost in transit.

It is the responsibility of the receiver to locate packages.

We will, however, do everything in our power to assist you.

For further questions, contact us at info@mosaicoffice.com

Thank you!