Shipping policy

配送方法: ヤマト運輸または佐川急便で発送致します。商品代金＋送料一律660円（税込）; ※上記決済の場合、商品注文時点でお支払いが確定し、引き落としについてはお客様がご利用のクレジットカード会社が定める期間となります。

INTERNATIONAL CUSTOMERS: Please read and accept the Customs Policy below before placing your order. Shipping time estimations do not include any time possibly spent in customs.

Shipping: All online orders ship by EMS from Tokyo.; ※Please note we cannot ship to a P.O. Box.

Customs Policy: Payment of any duty and import tax is the responsibility of the recipient and is collected at the time of delivery.; These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control.; We are not able to estimate these fees as they vary from country to country.; The best way to calculate the costs is by contacting your local carrier/customs office.; If the recipient refuses delivery of their order due to a customs charge, the package will be considered abandoned and disposed of by the shipping carrier. Therefore, your order is not eligible for a refund.; The customer is responsible for paying for return shipping costs. Shipping costs are non-refundable. Once an order is shipped and in transit, it cannot be canceled.

LOST PACKAGES: Unfortunately, we are not responsible for packages that may become lost in transit.; It is the responsibility of the receiver to locate packages.; We will, however, do everything in our power to assist you.; For further questions, contact us at info@mosaicoffice.com; Thank you!

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